Details
Classification: Full-time with Benefits, Non-Exempt, Onsite
Location: Mountain View
Department: Operations (Museum Services & Sales)
Position Summary
The Computer History Museum is looking for a customer-focused, mission-driven Museum Services Associate to work in the Museum store. The ideal candidate is responsible for handling various sales activities, including facilitating purchases and returns, identifying customer needs, answering questions about store products, and recommending solutions. As a Museum Services Retail Associate you will play a key role in ensuring customers have a positive experience by assisting them and keeping the store looking clean, orderly, and well-stocked. If you enjoy working in a fun environment and collaborating with a warm, welcoming, and dedicated team, we encourage you to apply!
Position Responsibilities
- Provide exceptional customer service by greeting and interacting with customers
- Address customer questions about products/services
- Build rapport through conversation and honest recommendations
- Perform sales and manage returns using the Point-of-Sale (POS) system
- Maintain knowledge of current store promotions and merchandise features
- Maintain displays, restock merchandise, and have general knowledge of stock levels
- Maintain Museum policies and procedures in security, loss prevention, health and safety
- Perform opening and closing procedures as provided by the finance team, including creating reports and using the safe properly
- Support high standards for visual appearance and cleanliness
- Assist with physical inventory, as well as new merchandise receiving and pricing as directed by Store Manager
- Coordinate with Museum Services team members so that they provide excellent customer service in the store when needed, especially during peak hours
- Assist with special events sales and registration as needed
- Fill in at the Museum’s front desk when needed, particularly during peak hours; maintain Front of House (FOH) operations such as reception, ticketing, and membership sign-ups
- Enter customer information into the software system
- Draft reports and/or handle inventory and deliveries per managers direction
- Other duties as assigned
Qualifications and Skills
- Excellent written, verbal, and communication skills
- Familiarity with Microsoft Office: Word, Excel, PowerPoint, and Outlook
- Customer-focused and team-oriented, with strong interpersonal skills
- Experience in retail, customer service or another similar role is preferred
- Understanding of basic Point-of-Sale (POS) Systems, including credit card processing and accurate cash handling
- Basic math and data entry skills
- Ability to work a flexible schedule, including nights, weekends, and holidays, to meet the ever-changing needs of a dynamic retail environment
- Ability to safely lift up to 30 lbs.
- Ability to stand for extended periods of time (up to 8 hours)
- High school degree or equivalent
Benefits
- Fully sponsored Medical, dental, and vision benefits
- Partially sponsored Health dependent costs
- Health Savings Accounts (HSA) with employer contributions
- 403(b) retirement plan with 1:1 employer matching
- Generous PTO (Paid Time Off) benefits
- Fully sponsored Life and Disability Insurance
- Employee Discounts in museum store and onsite cafe
Salary: $22.00 per hour
About CHM (Computer History Museum)
At the Computer History Museum our mission is to decode technology—its computing past, digital present, and future impact on humanity. From the heart of Silicon Valley, we share insights from our research, our events, and our incomparable collection of computing artifacts and oral histories to convene, inform, and empower people to shape a better future.
At CHM, we believe that diversity and inclusion among our teammates is critical to our success. We provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, we will provide reasonable accommodation for qualified individuals with disabilities.
How to Apply
Are you ready to become a part of our team? To be considered for this position, applicants must include a cover letter, resume, and a list of 3 professional references and email to jobs@computerhistory.org. Please be sure to add the job title (exactly as it is spelled out in this site) that you are applying for in the subject line of your email.
