Classification: Full-time with Benefits, Non-Exempt, Onsite

Location: Mountain View

Department: Operations (Museum Services & Sales)

Position Summary

The Computer History Museum is looking for a customer-focused, mission-driven Museum Services Associate to work in the Museum store. The ideal candidate is responsible for handling various sales activities, including facilitating purchases and returns, identifying customer needs, answering questions about store products, and recommending solutions. As a Museum Services Retail Associate you will play a key role in ensuring customers have a positive experience by assisting them and keeping the store looking clean, orderly, and well-stocked. If you enjoy working in a fun environment and collaborating with a warm, welcoming, and dedicated team, we encourage you to apply!

Position Responsibilities

• Provide exceptional customer service by greeting and interacting with customers
• Address customer questions about products/services
• Build rapport through conversation and honest recommendations
• Perform sales and manage returns using the Point-of-Sale (POS) system
• Maintain knowledge of current store promotions and merchandise features
• Maintain displays, restock merchandise, and have general knowledge of stock levels
• Maintain Museum policies and procedures in security, loss prevention, health and safety
• Perform opening and closing procedures as provided by the finance team, including creating reports and using the safe properly
• Support high standards for visual appearance and cleanliness
• Assist with physical inventory, as well as new merchandise receiving and pricing as directed by Store Manager
• Coordinate with Museum Services team members so that they provide excellent customer service in the store when needed, especially during peak hours
• Assist with special events sales and registration as needed
• Fill in at the Museum’s front desk when needed, particularly during peak hours; maintain Front of House (FOH) operations such as reception, ticketing, and membership sign-ups
• Enter customer information into the software system
• Draft reports and/or handle inventory and deliveries per managers direction
• Other duties as assigned

Qualifications and Skills

• Excellent written, verbal, and communication skills
• Familiarity with Microsoft Office: Word, Excel, PowerPoint, and Outlook
• Customer-focused and team-oriented, with strong interpersonal skills
• Experience in retail, customer service or another similar role is preferred
• Understanding of basic Point-of-Sale (POS) Systems, including credit card processing and accurate cash handling
• Basic math and data entry skills
• Ability to work a flexible schedule, including nights, weekends, and holidays, to meet the ever-changing needs of a dynamic retail environment
• Ability to safely lift up to 30 lbs.
• Ability to stand for extended periods of time (up to 8 hours)
• High school degree or equivalent

Benefits

• Fully sponsored Medical, dental, and vision benefits
• Partially sponsored Health dependent costs
• Health Savings Accounts (HSA) with employer contributions
• 403(b) retirement plan with 1:1 employer matching
• Generous PTO (Paid Time Off) benefits
• Fully sponsored Life and Disability Insurance
• Employee Discounts in museum store and onsite cafe

Salary: $22.00 per hour

About CHM (Computer History Museum)

At the Computer History Museum our mission is to decode technology—its computing past, digital present, and future impact on humanity. From the heart of Silicon Valley, we share insights from our research, our events, and our incomparable collection of computing artifacts and oral histories to convene, inform, and empower people to shape a better future.

At CHM, we believe that diversity and inclusion among our teammates is critical to our success. We provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, we will provide reasonable accommodation for qualified individuals with disabilities.

How to Apply

Are you ready to become a part of our team? To be considered for this position, applicants must include a cover letter, resume, and a list of 3 professional references and email to jobs@computerhistory.org. Please be sure to add the job title (exactly as it is spelled out in this site) that you are applying for in the subject line of your email.

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Classification: Full-time with Benefits, Non-Exempt, Onsite

Location: Mountain View

Department: Operations

Purpose of the Position

The Guest Services Associate provides an exceptional visitor experience as a member of a versatile Front of House team that handles reception, concierge, ticketing, retail sales, and membership sign-ups & sales. Additionally, the Associate supports the overall Operations organization through participation in general office services programs, marketing initiatives, and maintenance of all safety policies and security procedures.

Responsibilities

• Acts as the welcoming initial point of contact and concierge for all museum guests, visitors, and clients. Prioritizes excellent customer service and the visitor experience over all other tasks.
• Provides accurate and timely customer information via friendly, engaging phone support.
• Performs opening and closing functions for the front desk and the museum store through established procedures.
• Conducts ticketing sales, retail sales, and membership sign-ups & sales through use of POS systems. Handles cash and credit card transactions.
• Becomes knowledgeable about the museum, its history, exhibits, programs and special events, and communicates this information to guests.
• Maintains highest standards of both visual appearance and operability of all public spaces, including main lobby, entryways, exhibits, front desk, coat room, café area, and the museum store.
• Understands and maintains all building safety, security and loss prevention policies and procedures.
• Assists in display and restock/reorder of front of house collateral and ticket package promotional items. Assists in store with pricing, restock, merchandise displays, and inventory counts.
• Performs other related duties as assigned.

Qualifications

• Minimum of 3 years’ experience in guest services, retail sales, and/or customer services
• Demonstrated commitment to providing outstanding customer service in a fast-paced, goal-oriented, and collaborative team environment
• Excellent telephone, written, and interpersonal communication skills
• Computer proficient; ability to use standard office equipment and perform multiple general functions.
• Ability to work a flexible schedule including evenings, weekends, and holidays hours as needed
• Punctual and reliable, neat, and accurate in work habits; self-starter with attention to detail
• Ability to move from place to place which may include standing and/or walking for extended periods; must be able to safely lift up to 30 lbs.

How to Apply

In order to be considered for this position, applicants must include a cover letter, resume, and a list of 3 professional references and email to jobs@computerhistory.org. Please be sure to add the job title (exactly as it is spelled out in this site) that you are applying for in the subject line of your email.

We believe that diversity and inclusion among our teammates is critical to our success. CHM provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, CHM will provide reasonable accommodations for qualified individuals with disabilities.

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